Common Questions

1. How long does delivery take?

Orders are delivered within 2–3 business days across the UK.

2. Can I return or exchange a product?

We do not accept returns or exchanges, unless the product is not as described. Please check our Refund Policy for full details.

3. What should I do if I receive the wrong item or a damaged product?

Please contact us within 48 hours of receiving your order. Send photos or a video showing the issue to help us resolve it quickly.

4. Do you deliver outside the UK?

Currently, we only deliver within the United Kingdom.

6. What are your customer service hours?

Our support team is available:
Monday – Saturday: 10:00 AM to 6:00 PM
Sunday: Closed